Why a Patient Scheduling Call Center is Critical In An Online World

Telehealth and virtual medicine long have been heralded as the next frontier in healthcare, though movement toward it was slow. Then came COVID-19, creating what a recent McKinsey report called the “tipping point” that forcibly lifted the edge of the concept and accelerated the flow.

According to an October 20, 2020, article published by the Harvard Medical School, advantages have been numerous, with the use of technology to deliver care resulting in lower costs; convenience; and the ability to provide care to people with mobility limitations, living in rural areas or wary of potential COVID-19 exposure. In many ways, it was a win-win for patients and their caregivers.

As the only provider of virtual patient call centers, we get it.

In fact, we were happy to play a role in the migration, as existing and new clients turned to us to handle their patient communications, using our nationwide network of highly trained, professional call agents —working from the safety of their own homes – to handle calls as organizations dealt with a crisis. With the technology and infrastructure already in place, we were ready.

And we will remain ready, helping organizations deal with the fall out of the pandemic, as well as build on the lessons learned. Today, we’re helping providers nationwide get back on track by seamlessly scheduling patients within their workloads – and in their EMRs – while helping them deal with backlogs.

With the ability to handle all front-end processes in one call, we will continue to help them reduce the costs of having in-house centers, increase revenue through insurance verification and upfront collection of co-pays and provide the level of customer service today’s patients expect.

As noted in a recent article in Managed Healthcare Executive, there’s no going back now that patients and providers have seen what can be done in the virtual world.

To that, we say: “Welcome. We’ve been waiting for you.”