The Stellar Success Podcast recently interviewed our CEO Yuriy Kotlyar to find out how medical call centers enhance practice efficiency and improve the patient experience.
Check it out here https://www.youtube.com/watch?v=T1w9A6jf0DE&t=1s
Blogs
National Immigrants Day and Improving FQHC Healthcare Access
Learn how FQHCs can improve healthcare access for immigrant and multilingual patients with bilingual call center support, AI technology and...
Healthcare Call Center Quality Assurance Guide | AHC
Learn how healthcare call center QA uses HIPAA-focused scorecards, AI-assisted monitoring, coaching and KPIs to improve access and patient experience.
Capture More Appointments Without Hiring More Staff | AHC
Learn how hospitals and medical groups can manage fall and winter call surges, schedule more patient appointments and reduce costs...
Missed Patient Calls: The Hidden Lifetime Cost | AHC
Missed patient calls can cost healthcare organizations valuable patient relationships and revenue. See how better call center performance reduces losses.
Top 5 Ways to Optimize Healthcare Call Center Teams | AHC
Discover 5 proven ways to optimize healthcare call center teams through better agent training, management, AI and workforce management.
How to Choose the Right Healthcare Call Center Partner | AHC
Compare 11 essential factors when choosing a healthcare call center partner, including U.S.-based agents, healthcare expertise, AI, security and costs.
California SB 122: How It Will Raise Technology Costs
California SB 122 will tax prewritten software and SaaS starting January 1, 2027. Learn how healthcare organizations can limit rising...
Security Whitepaper
Security Whitepaper August 4, 2026 American Health Connection is committed to protecting the confidentiality, integrity, and availability of client data....
Healthcare Call Centers as a Competitive Advantage | AHC
Learn how healthcare call centers increase revenue, improve patient access, reduce call abandonment and strengthen patient loyalty and retention.
How Healthcare Call Centers Can Increase Revenue & Cut Costs
Learn how healthcare call centers reduce abandoned calls, referral leakage, no-shows and front-end revenue cycle costs to increase revenue and...
Offshore Healthcare Call Centers: 7 Hidden Risks
Discover the 7 hidden risks of offshore healthcare call centers, from HIPAA concerns and rework to patient dissatisfaction, and learn...
How FQHCs Can Reduce Costs Without Sacrificing Patient Experience
Discover practical strategies that help FQHCs reduce costs, improve patient access, lower no-show revenue losses, streamline scheduling, and enhance patient...
White Papers
Security Whitepaper
Security Whitepaper August 4, 2026 American Health Connection is committed to protecting the confidentiality, integrity, and availability of client data....
Human Oversight & Closed-Loop AI in Patient Experience
Human Oversight & Closed-Loop AI in Patient Experience June 12, 2026 AHC’s Responsible AI Philosophy: Human-First, AI-Augmented AHC’s foundational AHC’s...
Why Your Organization’s Needs Virtual Patient Scheduling and Communications for Call Overflow
Linkedin Facebook Twitter Why Your Organization Needs Virtual PatientScheduling and Communications for Call Overflow:Peak Periods, After Hours, Weekends, Holidays Download...
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12 Reasons Why Virtual Patient Scheduling and Communications are the Best Option for Rural Health Facilities
Linkedin Facebook Twitter 12 Reasons Why Virtual Patient Scheduling and Communications are the Best Option for Rural Health Facilities Download...
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St. Tammany Health System and American Health Connection: Partners in improving the Patient Experience
Linkedin Facebook Twitter LEARN HOW ST. TAMMANY HEALTH SYSTEM REDUCED COST AND CREATED A MORE EFFICIENT WAY FOR PATIENTS TO...
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Traditional Healthcare Call Centers Inefficiencies and Strategic Alternatives
Linkedin Facebook Twitter LEARN HOW YOUR CALL CENTER OPERATIONS CAN REDUCE COSTS WHILE ENHANCING REVENUE. Download our white paper, “Traditional...
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