Patient Communication Management®

ALL-INCLUSIVE HEALTHCARE CALL CENTER

Centralized Scheduling

Centralized Scheduling

Client specific agents handle every facet of the scheduling process. Streamlining patient scheduling with a one call solution.                                 

Appointment Reminders

Appointment Reminders

Automated processes will effectively reduce no-show rates and eliminate time-consuming manual intervention with patients.

Discharge Follow-Up

Discharge Follow-Up

Agents will identify and call high-risk patients within 24 hours of discharge significantly reducing the rate of re-admissions.

Physician Referral

Physician Referral

By following guidelines, Agents will pinpoint the most appropriate resource to address patient and physician treatment protocols.                                   

Chronic Care Management

Chronic Care Management

Technology driven tools/resources are utilized to integrate the interaction between patients and care-givers to maximize patients’ health needs.

Pre-Authorization

Pre-Authorization

Simplifying and tracking authorizations ensures that denials are minimized in the post discharge Revenue Cycle process.                                

Answering Services

Answering Services

Experienced Patient Communication Specialists replace obsolete traditional answering services.                                                                

American Health Connection (AHC) is a national industry leader in Healthcare Patient Communication Services. Patient Communication Management® encompasses a suite of customized services that seamlessly and cost-effectively streamlines all aspects of patient engagement process.

AHC’s comprehensive solutions are designed to dramatically improve scheduling and registration workflow, enhance patient and physician satisfaction, maximize client resource utilization and reduce expenses.

Questions

Learn how American Health Connection’s innovative Patient Communication Management® service can help you, by speaking with one of our senior account executives

American Health Connection is 100% USA based.

AHC pioneered the first full service, virtual healthcare patient communication company in America. 100% USA based.