American Health Connection - Healthcare Call Center

The Industry's First and Most Comprehensive Medical Call Center

Our Patient Communications Management® process improves utilization, engagement, and revenue.

American Health Connection - Healthcare Call Center

The Industry's First and Most Comprehensive Medical Call Center

Our Patient Communications Management® process improves utilization, engagement, and revenue.

Discover how partnering with American Health Connection improves patient satisfaction and engagement rates as well as increase practice revenue.

AHA Leadership Summit

Discover how partnering with American Health Connection improves patient satisfaction and engagement rates as well as increase practice revenue.

75% Increase Patient Satisfaction
23% Increase Client Utilization

American Health Connection (AHC) is the healthcare industry’s first full-service medical call center and patient communications provider. Our Patient Communication Management® service offers customized, scalable services that seamlessly and cost-effectively streamline communications. AHC helps you increase physician utilization, improve patient access for faster appointments as well as enhance business efficiency and revenue streams.

Improve Patient Communication 70%

STREAMLINED.
  • “One Call Does It All” Intake Process
  • Reduce hold times and abandoned calls
  • Calls answered in 30 seconds or less

Enhanced Patient Communications

TRANSFORMED.
  • The industry’s most comprehensive agent training program
  • Continually monitored for ongoing patient communication enhancements
  • Bi-lingual agents

Accurate Insurance Verification

COMPLETED.
  • Verify insurance on every call
  • Reduce denials and rejections
  • Patient intake process time reduced by average of 60%

Improved Follow-Up Process

REINVENTED.
  • Patient contact within 24 hours of discharge
  • Follow-up visits scheduled in one call
  • Patient-defined protocols utilized

Simplified Pre-Authorizations

SIMPLIFIED.
  • Timely pre-authorizations
  • Cost-effective
  • 24/7 operation

Streamlined Pre-Registration

ACHIEVED.
  • All patients are pre-registered
  • All appointments set within workflow
  • Check-in time reduced an average of 12%

Automated Appointment Reminders

AUTOMATED
  • Voice, text and email outreach
  • Seamless, one call rescheduling with a live agent
  • No shows reduce by an average of 3%

Customized Class and Event Registration

CUSTOMIZED.
  • Live 24/7/365 coverage available
  • Customized class registration platform
  • Emergency events and community outreach

Reduced Readmission Rates

ACCOMPLISHED.
  • Readmission rates reduced by 40%
  • Focus on high-risk patients
  • Improved patient outcomes

Improve Patient Communication 70%

STREAMLINED.
  • “One Call Does It All” Intake Process
  • No wait times and zero dropped calls
  • All calls answered in 30 seconds or less

Enhanced Patient Communications

TRANSFORMED.
  • The industry’s most comprehensive agent training program
  • Continually monitored for ongoing patient communication enhancements
  • Bi-lingual and interpreter services available

Faster Insurance Verification

COMPLETED.
  • Immediate insurance coverage confirmation as part of first call
  • No denials or rejections
  • Patient intake process time reduced by average of 60%

Improved Follow-Up Process

REINVENTED.
  • Patient contact within 24 hours of discharge
  • Follow-up visits scheduled in one call
  • Patient-defined protocols utilized

Simplified Pre-Authorizations

SIMPLIFIED.
  • We immediately contact insurance company
  • All require forms submitted same day
  • Collect all co-pays and deductibles prior to appointment

Streamlined Pre-Registration

ACHIEVED.
  • All patients are pre-registered
  • All appointments set within workflow
  • Check-in time reduced an average of 12%

American Health Connection (AHC) is the healthcare industry’s first full-service medical call center and patient communications provider. Our Patient Communication Management® service offers customized, scalable services that seamlessly and cost-effectively streamline communications. AHC helps you increase physician utilization, improve patient access for faster appointments as well as enhance business efficiency and revenue streams.

Automated Appointment Reminders

AUTOMATED
  • Voice, text and email outreach
  • Seamless, one call rescheduling with a live agent
  • No shows reduce by an average of 3%

Customized Class and Event Registration

CUSTOMIZED.
  • Live 24/7/365 coverage available
  • Customized class registration platform
  • Emergency events and community outreach

Reduced Readmission Rates

ACCOMPLISHED.
  • Readmission rates reduced by 40%
  • Focus on high-risk patients
  • Improved patient outcomes

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.