American Health Connection - Healthcare Call Center
HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING
PATIENT COMMUNICATIONS MANAGEMENT®
HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING
PATIENT COMMUNICATIONS MANAGEMENT®
HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING
PATIENT COMMUNICATIONS MANAGEMENT®
Centralized Scheduling
PATIENT COMMUNICATION
STREAMLINED.
- “One call does it all” intake process
- No wait times and dropped calls
- Calls answered in 30 seconds or less
PATIENT SERVICE
TRANSFORMED.
- Experienced, trained, live agents
- Monitoring for quality assurance
- Bilingual and interpreter services
INSURANCE VERIFICATION
COMPLETED.
- Confirmation of plan coverage
- Done at time of scheduling
- No denials or rejected claims
PHYSICIAN REFERRAL
- Contact within 24 hours of discharge
- Follow-ups scheduled
- Client-defined protocols used
PRE-AUTHORIZATION
- Contact with insurance company
- Submission of required forms
- Collection of co-pay/deductibles
PRE-REGISTRATION
- All patients pre-registered
- Appointments set within workflow
- Reduced check-in time, redundancy
APPOINTMENT REMINDERS
- Voice, text and email outreach
- Seamless rescheduling with agent
- Significantly reduced no-shows
CLASS AND EVENT REGISTRATION
- Live 24/7/365 coverage is available
- Customizable class registration platform
- Emergency events and community outreach
DISCHARGE FOLLOW-UP
- Readmissions reduced by 40% +/-
- Focus on high-risk patients
- Improved patient outcomes
American Health Connection (AHC) offers the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications services. Our Patient Communication Management® service encompasses a suite of customized, scalable services that seamlessly and cost-effectively streamline all aspects of the patient scheduling and engagement process.
Our comprehensive solutions are designed to dramatically improve scheduling and registration workflow, enhance patient and physician satisfaction, maximize client resource utilization and reduce costs.