HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING

PATIENT COMMUNICATIONS MANAGEMENT®

HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING

PATIENT COMMUNICATIONS MANAGEMENT®

HEALTHCARE CALL CENTER
SPECIALIZED IN CENTRAL SCHEDULING

PATIENT COMMUNICATIONS MANAGEMENT®

Centralized Scheduling

PATIENT COMMUNICATION

STREAMLINED.
  • “One call does it all” intake process
  • No wait times and dropped calls
  • Calls answered in 30 seconds or less
 

PATIENT SERVICE

TRANSFORMED.
  • Experienced, trained, live agents
  • Monitoring for quality assurance
  • Bilingual and interpreter services 
 

INSURANCE VERIFICATION

COMPLETED.
  • Confirmation of plan coverage
  • Done at time of scheduling
  • No denials or rejected claims 
 

PHYSICIAN REFERRAL

REINVENTED.
  • Contact within 24 hours of discharge
  • Follow-ups scheduled
  • Client-defined protocols used
 

PRE-AUTHORIZATION

SIMPLIFIED.
  • Contact with insurance company
  • Submission of required forms
  • Collection of co-pay/deductibles 
 

PRE-REGISTRATION

ACHIEVED.
  • All patients pre-registered
  • Appointments set within workflow
  • Reduced check-in time, redundancy 
 

APPOINTMENT REMINDERS

AUTOMATED
  • Voice, text and email outreach
  • Seamless rescheduling with agent
  • Significantly reduced no-shows
 
 

CLASS AND EVENT REGISTRATION

CUSTOMIZED.
  • Live 24/7/365 coverage is available
  • Customizable class registration platform
  • Emergency events and community outreach

DISCHARGE FOLLOW-UP

ACCOMPLISHED.
  • Readmissions reduced by 40% +/-
  • Focus on high-risk patients
  • Improved patient outcomes
 
 

American Health Connection (AHC) offers the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications services. Our Patient Communication Management® service encompasses a suite of customized, scalable services that seamlessly and cost-effectively streamline all aspects of the patient scheduling and engagement process.

Our comprehensive solutions are designed to dramatically improve scheduling and registration workflow, enhance patient and physician satisfaction, maximize client resource utilization and reduce costs. 

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.