PATIENT COMMUNICATION MANAGEMENT®

ALL-INCLUSIVE HEALTHCARE CALL CENTER

PATIENT COMMUNICATION MANAGEMENT®

ALL-INCLUSIVE HEALTHCARE CALL CENTER

PATIENT COMMUNICATION MANAGEMENT®

ALL-INCLUSIVE HEALTHCARE CALL CENTER

American Health Connection (AHC) offers the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications services. Our Patient Communication Management® service encompasses a suite of customized, scalable services that seamlessly and cost-effectively streamline all aspects of the patient scheduling and engagement process.

Our comprehensive solutions are designed to dramatically improve scheduling and registration workflow, enhance patient and physician satisfaction, maximize client resource utilization and reduce costs.

OUR

SOLUTIONS

OUR

SOLUTIONS

American Health Connection offers a wide range of patient call center services designed to dramatically improve both patient and physician satisfaction.

Centralized Scheduling

PATIENT COMMUNICATION

STREAMLINED.
  • “One call does it all” intake process
  • No wait times and dropped calls
  • Calls answered in 30 seconds or less

PATIENT SERVICE

TRANSFORMED.
  • Experienced, trained, live agents
  • Monitoring for quality assurance
  • Bilingual and interpreter services
     

INSURANCE VERIFICATION

COMPLETED.
  • Confirmation of plan coverage
  • Done at time of scheduling
  • No denials or rejected claims
     

PHYSICIAN REFERRAL

CUSTOMIZED.
  • Contact within 24 hours of discharge
  • Follow-ups scheduled
  • Client-defined protocols used
     

PRE-AUTHORIZATION

SIMPLIFIED.
  • Contact with insurance company
  • Submission of required forms
  • Collection of co-pay/deductibles
     

PRE-REGISTRATION

ACHIEVED.
  • All patients pre-registered
  • Appointments set within workflow
  • Reduced check-in time, redundancy
     

APPOINTMENT REMINDERS

AUTOMATED
  • Voice, text and email outreach
  • Seamless rescheduling with agent
  • Significantly reduced no-shows

ANSWERING SERVICES

REINVENTED.
  • Agents experienced in all types of calls
  • Live 24/7/365 coverage available
  • Virtual staff, fail-safe technology

DISCHARGE FOLLOW-UP

ACCOMPLISHED.
  • Readmissions reduced by 40% +/-
  • Focus on high-risk patients
  • Improved patient outcomes

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.

VIRTUAL PATIENT COMMUNICATIONS:

BUILT FOR HEALTHCARE TODAY.