Centralized Scheduling Call Center Services for a Wide Range of Healthcare Providers and Specialties
American Health Connection (AHC) provides tailored, full-service patient scheduling solutions designed to improve operational efficiency and patient satisfaction across various medical specialties. Our centralized scheduling services are ideal for:
Hospitals
“It’s my pleasure to write, wanting you and others to know how very pleased we are with the many services being provided by AHC, including central scheduling for physician offices, diagnostic, pre-registration, and reminders. Along these lines, we are very pleased with the personal attention provided by you and the other members of your “team”—especially when it comes to addressing our specific needs. Understanding we are a regional hospital, thoughtful guidance and expertise have been invaluable—as we continue to work together in service to our many valued patients—I am writing today, unsolicited, to express my sincere appreciation for your many courtesies and special considerations — knowing they are greatly appreciated.”
David A.
Minnesota-based Regional Hospital
Medical Groups
“AHC always goes above and beyond! Their agents are always professional and ensure all messages are properly handled. I can always count on my representatives for any questions or concerns! We are currently expanding
AHC’s services to all of our medical groups and await with pleasure our continued partnership. Thank you for your excellent service.”
Emmanuel D.
Medical Group based in Washington State
Clinics
“Please extend our sincere thanks to the team for all they do on behalf of our patients, providers, and partners. Their efforts have given welcome bandwidth to our clinic staff to focus on the people in front of them and on better health outcomes. Even from my start in June, I have seen (and been told) a great improvement in the quality of our patient interactions and clinic communications. I have been so encouraged by the team’s willingness to do the right thing, to constantly coach and improve, adapt to change, and treat the patients with empathy and respect. Thank you. I look forward to what next year brings as we bring on our remaining clinics, launch new or improved campaigns, and continue building a foundation for success, growth, and patient care that sets a new benchmark!”
Imani G.
Florida-based Clinic
Specialty practices such as:
Urology
“I am highly impressed with AHC’s exceptional level of customer service, reporting, and professionalism. I have worked with AHC for many years and found them to be action-oriented and focused on quality performance. Urology is a complex specialty, but AHC and their team have mastered and streamlined our processes and provider’s nuances. ”
Destiny T.
Texas-based Urology Specialists
Gastroenterology
“AHC Team has helped our GI clinic stay competitive and gives me peace of mind knowing my patients can place calls at any time of day or hour for their particular needs. Without AHC, we would not be able to expand our consistently growing
Gastroenterology offices. From day one, they have exemplified what it means to be a true partner vendor.”
Cheng K.
Bay Area, CA Gastroenterologist Group Practice
Radiology/Imaging
“What sets AHC Services apart is its commitment to collaboration. They have wholeheartedly embraced the spirit of partnership, working closely with our team to find innovative solutions and drive mutual success. Their collaborative approach has fostered a sense of trust and camaraderie that is invaluable in business relationships. AHC managed to minimize patient leakage, and we have been busier than ever before. AHC has improved our patient satisfaction scores and, most importantly, has increased our appointment utilization rates in all of our Imaging Centers.”
Lucas B.
Illinois-based Radiology/Imaging Centers
Orthopedics
“AHC goes above and beyond to ensure that our needs are met and our expectations are exceeded. When our practice was looking for a call center, another Orthopedic practice introduced us to AHC. We were impressed with the service and
how quickly they were willing to help us. We needed their team to take on our calls, and with the training we provided, they were willing to take on this challenge.”
Brittany W.
Oklahoma-based Orthopedics Practice
Pediatrics
“I switched to AHC about eight months ago after continuous problems with my previous service provider. They are very knowledgeable and courteous to our patients, parents, staff, and physicians. They consistently pay close attention to our instructions and last-minute changes. Our patients and providers are so thrilled with AHC’s services, that we have referred them to our other pediatric affiliates.”
Greg K.
Idaho-based Pediatrics Practice
Neurology
“After incorporating additional Neurology offices in our area and experiencing an influx of call volumes, we needed an immediate call center. I was nervous and concerned about relinquishing some aspects of ‘patient contact’ to an outside party. Now I’m wondering why I didn’t do it sooner! Thank you, AHC!”
Levi K.
New York City-based Neurology Group
Ear, Nose & Throat (ENT)
“Before using the services provided by AHC, we struggled to keep up with calls when our staff was busy, called off, or when the calls came in after hours. Now that AHC is answering our phone calls live and expanding our hours of operation, we can quickly sort through and prioritize our messages to ensure we stay on top of critical cases and new patients. We are the only ENT offices in our surrounding counties where patients have access to our office 24/7!”
Amir H.
Los Angeles-based ENT practice
Dermatology
“We have used AHC for several years for all of our Dermatology practices. It was always nice to know that my phone was answered quickly and that the agents were pleasant. They prioritized getting in touch with me if they ever suspected an
emergency, which helped me with our patients’ satisfaction level.”
Aiden B.
Bay Area CA Dermatology Group
Key Benefits of AHC’s Scheduling Solutions
1.Efficiency and Cost Savings: Centralized scheduling optimizes resource utilization, reduces staffing costs, and ensures smooth appointment workflows. We can handle large patient volumes and complex scheduling needs. This eliminates your in-house administrative burden and ensures consistent communication.
2.Improved Patient Experience: Features like real-time scheduling, appointment reminders, and follow-up calls increase patient satisfaction and reduce no-shows. We emphasize maintaining privacy and timely access for diagnostic and procedural needs.
3.Scalability for Specialized Needs: AHC’s expertise accommodates complex scheduling requirements across specialties, providing customized solutions for unique practice workflows. We utilize appointment reminders, managing
cancellations and no-shows, and ensuring clear communication with patients about appointment details
4.Revenue Growth: Enhanced patient retention and streamlined operations translate into higher revenue potential. We help reduce the number of no-shows which can drive more revenue for your practice.
5. Expert agents and world-class management: Call center agents are often the first point of contact for patients, so they need to be experts at empathy, active listening, and problem-solving. At American Health Connection, the management team prioritizes patient-centric training that goes beyond mere scripting. Agents are trained to understand the nuances of patient interactions, respect privacy, and handle sensitive information with care and professionalism. Ongoing training by experienced healthcare call center managers ensures that agents stay up-to-date with best practices, new technologies, and regulatory changes.
Have questions and want to learn more?
For more details visit our Services page or Get in touch with us for a free consultation and learn how your hospital, clinic, medical group or specialty practice can benefit from partnering with AHC.