American Health Connection - Healthcare Call Center


As the nation’s first and most comprehensive outsourced healthcare call center, we are excited to connect with and build our partnerships at healthcare provider events across the United States! Below is the current list of events we’ll be attending this year. We are continuously adding new conferences and events, so be sure to keep an eye out here and on  LinkedIn

AHA Leadership Summit

July 21 - 23, 2024
San Diego, CA
AHA Leadership Summit

The AHA Leadership Summit brings together senior healthcare executives, clinicians and experts in the field presenting innovative approaches for delivering better care and greater value, ensuring financial stability, addressing workforce challenges and improving the health care consumer experience through operational excellence, creative partnerships and redefined delivery models.

  • Senior hospital and health system leaders will make meaningful connections with others in the expanding healthcare ecosystem to foster collaboration and innovation.
  • Clinical leaders will devise strategies to address community health challenges, as trustees will broaden their knowledge of emerging governance models.
  • Next-generation health care leaders will gain insights into the competencies required to lead complex organizations during uncertain times.
  • New market entrants, entrepreneurs and companies investing in promising ideas, technologies and scientific discoveries that are changing the consumer experience and innovating care delivery will learn from peers and potential collaborators
  • Learn with colleagues in a variety of educational opportunities that facilitate the sharing of insights and leading practices.
  • You’ll hear from innovators investing in the promising ideas, technologies and scientific discoveries that are changing the consumer experience and reimagining care delivery.
  • Discover inspiration and practical strategies to sustain transformation within your organization, system and community as we prepare for the future.
  • Dive into real-world applications and connect with leaders who share your commitment to driving transformative change in health care.
  • Learn how the patient communication process is transforming in our 2024 state of healthcare call center blog post

MGMA Leaders Conferencev

October 6 - 9, 2024
Denver, CO

Where top minds gather to accelerate the success of ambulatory care and medical practices


The Leaders Conference is an inclusive community exploring the future of our industry, with content curated for those in management and executive-level positions, and aspiring leaders. Join us October 6-9 in Denver, CO, to learn, grow and network with like-minded leaders eager to transform healthcare. Discover how strong leadership can optimize business operations and advance our industry.


Want to discover how to future-proof your leadership? Attend Leaders Conference and find out. Discover tangible ways to grow and develop as a leader. Challenge yourself to new ways of thinking. Uncover blind spots and strengthen your leadership traits — like values, charisma, courage, accountability, and commitment. At Leaders Conference, you will:

  • Exercise your voice and expand your professional network. Join peer discussions and interactive sessions that build knowledge. Listen to mentors on the main stage as they share invaluable guidance for the next generation.
  • Engage in exclusive experiences to provide an opportunity to refresh and reflect.
  • Gain access to the leading edge of what other leaders are talking about.
  • Meet new people with impressive backgrounds who are joining the Leaders community. This annual leadership event has evolved into a movement, sought out by top minds like you who seek to challenge themselves, build strong teams, instill equitable workplace culture and confidently execute strategies.

Past Events

Healthcare Call Center Times 33rd Annual Conference of Healthcare Contact Centers

June 5-7, 2024
Atlanta, GA
Charting Your Course: Navigating the Future of Healthcare Contact Centers

Discover cutting-edge strategies and technologies at our conference tailored for healthcare contact center leaders. Join us as we explore innovative ways to elevate the patient experience, boost your staff engagement, and modernize operations in our rapidly evolving healthcare landscape.


We are thrilled to announce the 33rd Annual Call and Contact Center Conference, specifically designed for healthcare leaders. This event will cater to professionals in clinical and non-clinical patient contact centers, scheduling/access centers, and billing/revenue cycle call centers.

The past few years have been transformative, and the role of contact centers in the healthcare industry has never been more critical. Our program will feature best practices employed by successful healthcare call and contact centers, addressing the changes brought about by these dynamic times. We will explore innovative approaches to leadership challenges, operational excellence, quality metrics, and customer service. Plus, we’ll have plenty of content dealing with new and emerging technology like Artificial Intelligence (AI). 

Read our blog post to learn three ways AI benefits healthcare call centers

Whether you manage a clinical or non-clinical healthcare contact center, there will be something for you!  Join us for this enriching event to learn from industry experts, exchange insights, and shape the future of healthcare contact centers. Mark your calendar for June 5-7, 2024 in Atlanta, and together, let’s move forward with confidence and success.

MGMA Focus Operations Conference

May 30 - June 1, 2024
Chicago, IL
Comprehensive Content Tailored To Your Role

Whether you’re a controller seeking financial solutions, an analyst looking for data-driven insights or a quality improvement enthusiast striving for excellence, you’ll find the tools to address your unique challenges. We know your time is valuable, which is why we carefully curate our sessions to provide content that’s relevant to your particular role.

Gain tactical expertise: Take a deep dive with our industry experts into real-world case studies, actionable strategies and hands-on solutions that you can incorporate into your business immediately.

Enhance patient care processes: Learn how to overcome challenges and streamline your processes for a more patient-centric experience.

Access the latest solutions: Stay ahead of the curve with the latest technologies and methodologies designed to optimize operations, enhance patient care and elevate your organization’s performance. Read more about how we’re doing that in our blog post (blog post link to come)

Hone in on best practices: Learn how to navigate the ever-changing healthcare landscape with the most effective strategies and innovations to drive your success.

Network with peers: Engage with like-minded professionals who understand the intricacies of healthcare operations and can provide ongoing support and collaboration opportunities.