Press Release (ePRNews.com) – LOS ANGELES – Mar 31, 2020 – When American Health Connection (AHC) began offering its services in 2009, no one could have predicted how critical those services would become. AHC pioneered the nation’s first all-inclusive outsourced central scheduling call center for healthcare organizations, trademarked as Patient Communication Management®service, offering full outsourcing of patient communication, as well as
In some cases this need can be so great that the department in charge of scheduling interpreters is overwhelmed.
It is one more step removed from the physician’s office to have an outsourced entity handling their schedules.
The ancillary scheduling call center is the appropriate venue for vetting the patient request as sometimes there are errors in orders that need to have a back and forth converstaiton with the medical office.