In 2009, understanding the need for centralizing scheduling processes for healthcare institutions, we established the base for American Health Connection. Combining telecom infrastructure, call center technology with the knowledge, experience, and operations of the healthcare industry, gave the new company the needed solid base for successful operation. The company is the first national company creating the nation’s first all-inclusive outsource central scheduling solution, which it later trademarked as Patient Communication Management® service.
We grew steadily and successfully by providing superior service to major medical institutions that the company serves today. As leaders in the field of Healthcare call center management and related technologies, it is our role to integrate today’s Healthcare call center needs with the challenges facing the health care industry tomorrow.
Our portfolio of customized solutions is designed to be a cost-effective alternative to a centralized/decentralized provider based call center. Our workforce and technology-enabled solutions are 100% U.S. based. Utilizing a multi-faceted virtual call center, our client-dedicated agents are available 24/7/365 to assume either full patient communication responsibility and/or customizable solutions (i.e. Overflow, After Hours, Weekends, etc.) to serve the needs of a diverse patient population.
Our solutions enable clients to significantly improve their daily work-flow operations, enhance efficiencies, increase net revenue, and reduce cost. AHC pioneered the first full service, virtual healthcare patient communication company in America. Since the beginning, we’ve been on the cutting edge in advancing a patient-centric approach in healthcare. Our latest Patient Communication Management suite of services takes customer relationships to the next level and is more advanced than the traditional methods used today by healthcare provider organizations.
Our Cloud based systems ensure maximum reliability built on four clustered data centers located across the United States with full fail-over capabilities. The intelligent multi-channel routing, real-time reporting and interaction recording can be delivered by multiple channels: voice, email, web chat, and SMS. All the data is delivered to the highest HIPAA and HITECH security standards, insuring a safe and secure environment for patients and their providers.
With American Health Connection’s fail safe cloud based systems, you can be confident that we will always answer your calls, 24/7.
To reduce our client’s IT costs and ensure rapid service, American Health Connection’s engineers will write specialized interfaces to match your current configuration. Custom interfaces, including bidirectional HL7 and SOA web services, or legacy file transfer interfaces, provide inter-operable system-to-system communications to facilitate real-time exchange of appointment and other healthcare data. All protocols and data formats are supported.
The technological advantages of using American Health Connection include:
- Rapid deployment
- Automatic technology upgrades at no additional cost
- Unlimited scalability based on our call volumes
- No in-house expertise required (IT, telecom or help-desk support)
- Custom HL7, web services, or legacy file transfer
- Interfaces with any EMR/EHR.