The concepts that form the basis of Patient Communication Management® are rooted in Customer Relationship Management (CRM), which is used to manage a company’s interactions with customers and clients, dating back to the early 1980s. American Health Connection pioneered these concepts in the healthcare industry, enhancing customer services with healthcare specific tasks such as pre-registration, payment pre-collection, and insurance verification.
Since our inception, American Health Connection has been the pioneer in advancing a patient-centric approach in healthcare, creating the nation’s first full service healthcare call center company. Our earlier innovations and strategies enabled our customers to significantly improve their daily operations, enhance efficiencies and reduce cost. Our latest Patient Communication Management® suite of services is a fully comprehensive program far more advanced than the standard operational procedures of a typical healthcare facility.
Cloud based architecture offers unparalleled reliability built on four clustered data centers located across the United States with complete failover capability. The intelligent multichannel routing, real-time reporting and interaction recording can facilitate multiple channels including voice, email, web chat, and SMS. And all of it delivered to the highest HIPAA and HITECH security standards.
And with American Health Connection’s cloud contact center platform and call center technology, you can be confident that we will always answer your calls, 24/7.
To reduce our client’s IT costs and ensure rapid deployment, American Health Connection engineers will write specialized interfaces to match your current configuration. Custom interfaces, including bidirectional HL7 and SOA web services, or legacy file transfer interfaces, provide interoperable system-to-system communications to facilitate real-time exchange of appointment and other healthcare data. All protocols and data formats are supported.
Some of the primary technological advantages of using American Health Connection include:
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