Tag Archives: call center

Patient Communication Over-flow

Whether it be a full outsource of your current patient communication center or overflow for specific lines during peak and after hours times our Patient Communication Management® processes can be fully customized to work with your current needs. American Health Connection offers a wide-range of medical patient center services, designed to dramatically improve both patient […]

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Appointment Reminders

Reduce no-shows and eliminate the time-consuming effort of manually calling each of your patients in order to remind them of their upcoming appointments. Our appointment reminder platform is fully integrated within our call center ACD platform, which gives your patient ability to speak directly to our live Patient Communication Specialists for any appointment scheduling and […]

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Centralized Scheduling

Streamline patient scheduling with a one call solution: One phone number for your patients, internal staff and physicians enable a single call with our custom trained agents to schedule, remind, and assist patients.    Patients speak with an experienced live agent on every occurrence with virtually no hold time. Agents are 100% US Based, and available […]

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Pre-Authorization

Our Insurance Specialists have many years’ experience dealing with multiple insurances for various tests and procedures.  Authorizations are obtained using a full cycle process to insure that denials are an uncommon occurrence once the bill for the procedure is submitted by Revenue Cycle. This process includes, but not limited to, retrieve clinical data directly from […]

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