American Health Connection offers a wide-range of medical call center services, designed to dramatically improve both patient and physician satisfaction. Our Patient Communication Management® services, helps eliminate dropped calls, enables patients to quickly connect with a real person, improves care coordination and can reduces hospital re-admissions. It helps to create a real connection – with a real voice at the end of the line, listening and understanding the patient’s needs, which usually reduces your “no show” rate.We are 100% USA-based and our services are available 24 hours a day, 365 days a year including nights, weekends and holidays.The following is a list of our Patient Communication Management® processes:

Centralized Scheduling

Seamlessly extend and simplify your brand experience by having one convenient phone number for your patients, internal staff and physicians. Our custom trained Patient Communication Specialists will schedule tests, exams, procedures and physician appointments 24 hours a day, 7 days a week. Our Centralized Scheduling Service is fully customizable and can include any combination of the following programs:

  • Patient Pre-registration
    Pre-registration is the optimal time to estimate and collect patient liabilities, convert private pays, and resolve payment and compliance risks.

  • Deductible/Copay Pre-Collection
    Being proactive about collecting from the patient could save your practice money and improve cash flow. The key is to place the priority on the front end and eliminate as much back-end collection as possible, including the standard paper bill.
  • Insurance Verification
    Our Patient Communication Specialists verify insurance coverage for your patients, thereby eliminating denials and rejected claims. This allows your clinical staff to focus on what they do best, taking care of your patients.
  • Medical Necessity and Order Verification
    Assist patients in understand physician orders and coverage limitations. Prevent denials by checking patient orders and diagnosis against payer rules to ensure an accurate claim is billed.

  • Scheduling of language services
    Improve utilization of your interpreter’s time. Our Patient Communication Specialists will schedule your on-site and remote interpreter service saving time and reducing labor cost.

Appointment Reminders

We can help you reduce no-shows and eliminate the time-consuming effort of manually calling each of your patients to remind them of their upcoming appointments. Our appointment reminder platform is fully integrated within our call center ACD platform, which gives your patient ability to speak directly to our Patient Communication Specialists for any appointment rescheduling needs.

  • Voice, text and email reminders
    Custom messages based on appointment types, locations, procedures and tests.
  • EHR/EMR Integration
    Our IT reps are experts in HL7/FIHR/Web Services or legacy file integration with your EMR system. Our custom interfaces will match your existing specifications, and our bidirectional interfaces will automatically update corresponding patient records.
  • Detailed Reporting
    Pre-designed as well as customizable reports are available on the customer portal. These reports can be emailed to you on a schedule of your choice.

Discharge Follow-Up

Our team of Patient Communication Specialists will follow-up with your patients or subset of patients within 24 to 48 hours of discharge to substantially reduce the risk of readmission and improve patient satisfactions. We will make multiple attempts of contact and reach 100% of applicable patients. We will also follow your protocols, collect data and report results.

Physician referral services

Our trained Patient Communication Specialists will follow your guidelines and search the database for doctors who meet the patient’s and physician’s requirements. We specify the physician’s age, sex, languages spoken, specialties, number of years in practice, information on the doctor’s medical education and training, along with the physician’s location and office hours,. The same Patient Communication Specialist can schedule an appointment right away, therefore retaining business within your organization.

Answering services

Professionally handle any type of incoming calls. Our trained and experienced Patient Communication Specialists will schedule and re-schedule appointments, page physicians, and handle any other calls in a professional manner. Your no-show rate is directly related to your practice’s ability to reschedule calls after hours. All services of our Patient Communication Management® suite are available on 24/7 basis.

Concierge services

Save your physicians and staff the hassle of tracking down patients for further consultations or tests. Our Patient Communication Specialists will call your patients at their convenience, insuring continuity of care and improving patient and physician satisfaction.

Request A Demo

Learn about Patient Communication Management®.

424.226.0420 or 800.307.7131


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