|American Health Connection offers a wide-range of medical call center services, designed to dramatically improve both patient and physician satisfaction. Our Patient Communication Management® services, helps eliminate dropped calls, enables patients to quickly connect with a real person, improves care coordination and can reduces hospital re-admissions. It helps to create a real connection – with a real voice at the end of the line, listening and understanding the patient’s needs, which usually reduces your “no show” rate.We are 100% USA-based and our services are available 24 hours a day, 365 days a year including nights, weekends and holidays.The following is a list of our Patient Communication Management® processes:
Seamlessly extend and simplify your brand experience by having one convenient phone number for your patients, internal staff and physicians. Our custom trained Patient Communication Specialists will schedule tests, exams, procedures and physician appointments 24 hours a day, 7 days a week. Our Centralized Scheduling Service is fully customizable and can include any combination of the following programs:
We can help you reduce no-shows and eliminate the time-consuming effort of manually calling each of your patients to remind them of their upcoming appointments. Our appointment reminder platform is fully integrated within our call center ACD platform, which gives your patient ability to speak directly to our Patient Communication Specialists for any appointment rescheduling needs.
Our team of Patient Communication Specialists will follow-up with your patients or subset of patients within 24 to 48 hours of discharge to substantially reduce the risk of readmission and improve patient satisfactions. We will make multiple attempts of contact and reach 100% of applicable patients. We will also follow your protocols, collect data and report results.
Our trained Patient Communication Specialists will follow your guidelines and search the database for doctors who meet the patient’s and physician’s requirements. We specify the physician’s age, sex, languages spoken, specialties, number of years in practice, information on the doctor’s medical education and training, along with the physician’s location and office hours,. The same Patient Communication Specialist can schedule an appointment right away, therefore retaining business within your organization.
Professionally handle any type of incoming calls. Our trained and experienced Patient Communication Specialists will schedule and re-schedule appointments, page physicians, and handle any other calls in a professional manner. Your no-show rate is directly related to your practice’s ability to reschedule calls after hours. All services of our Patient Communication Management® suite are available on 24/7 basis.
Save your physicians and staff the hassle of tracking down patients for further consultations or tests. Our Patient Communication Specialists will call your patients at their convenience, insuring continuity of care and improving patient and physician satisfaction.
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