Contact:

Name: Yuriy Kotlyar/American Health Connection CEO

Phone: (424) 226-0420

Email: AHC Contact or mediacontact@ahconn.com

BEVERLY HILLS, Calif., March 20, 2026 — American Health Connection (AHC) today announced its 15th anniversary, marking fifteen years as the first and largest 100% U.S.-based, healthcare-dedicated call center. Since day one, AHC has operated exclusively with U.S.-based teams and leadership, and the company remains firmly committed to never offshoring its services. Over the past 15 years, AHC has supported healthcare organizations with specialized call center solutions designed to strengthen operations, reduce costs, and improve call-related patient satisfaction while handling more than 407 million patient interactions and investing 1.8 million hours in workforce training.

Yuriy Kotlyar, CEO of American Health Connection, said, “American Health Connection was founded with a simple but important mission: help healthcare providers improve operations, reduce costs, and create a better patient experience. Fifteen years later, that mission is still at the center of everything we do.”

This milestone also highlights the company’s people-first operating model. The organization is built around experienced U.S.-based agents, hands-on management, structured onboarding, rigorous documentation, and clearly defined procedures that allow AHC teams to function as a seamless extension of a provider’s front line. From implementation through ongoing operations, AHC emphasizes accountability, consistency, and healthcare-specific workflows rather than a generic answering-service approach.

AHC’s custom-built technology platform is a critical differentiator that delivers measurable gains in efficiency, visibility, and patient access. Unlike generic call center systems, AHC’s proprietary infrastructure is designed specifically for healthcare workflows—seamlessly integrating scheduling protocols, payer requirements, and provider-specific rules into a unified environment. This allows agents to operate with greater accuracy and speed while reducing friction across the patient journey. Real-time reporting, intelligent call routing, and AI-assisted tools empower providers with actionable insights, improved staff utilization, and consistent performance across every interaction. The result is not just better call handling, but a more scalable, data-driven patient access operation that reduces costs, increases appointment capture, and significantly enhances the overall patient experience.

AHC’s 1.8 million training hours reflect a long-term commitment to staff development, supervisory support, and quality control. Training includes medical terminology, insurance verification, healthcare workflows, compliance requirements, and compassionate communication. That investment is reinforced by active management oversight, ongoing coaching, performance monitoring, and quality-assurance procedures designed to protect the patient experience and support positive operational outcomes for healthcare organizations.

AHC also emphasizes measurable operational performance. AHC answers calls in under 30 seconds and call abandonment rates are just 3%, compared with an industry average of 15%. Those metrics are important in healthcare settings, where faster response times and fewer abandoned calls can directly improve access, reduce patient frustration, and help providers capture more appointments and increase revenue opportunities.

As healthcare providers continue to face labor pressures, rising patient expectations, and growing demand for more efficient patient communication, AHC’s role is to help organizations scale without sacrificing quality. The company pairs its healthcare-trained workforce with proprietary technology, in-house platform management, and AI-assisted tools that help enhance agent performance, streamline workflows, and support better reporting and responsiveness. Kotlyar also stated, “Everyone’s talking about AI potentially replacing people. AI is a powerful tool for healthcare call centers, but its greatest value is in enhancing human performance, not eliminating the human connection patients depend on.”

Supporting over 407 million patient interactions is more than a number. It encapsulates millions of moments where someone’s healthcare journey was made easier, more responsive, and less stressful. That perspective continues to shape the company’s approach as it enters its next chapter of service to healthcare organizations nationwide.

About American Health Connection
American Health Connection is a 100% U.S.-based, healthcare-dedicated call center serving hospitals, health systems, medical groups, FQHCs, and other healthcare organizations. AHC provides services including centralized scheduling, insurance verification, physician referral services, pre-authorization, pre-registration, appointment reminders, answering services, patient reactivation, critical results reporting, class and event registration, and marketing campaign tracking and reporting. Backed by proprietary technology, AI-assisted tools, hands-on management, and rigorous quality-control procedures, the company is headquartered in Beverly Hills, California.