American Health Connection is proud to announce that CEO Yuriy Kotlyar has been accepted into the World Health Organization (WHO) European Region Knowledge Community on Artificial Intelligence in Health — a global initiative uniting leaders in healthcare innovation, policy, and ethics.

This appointment is both a professional milestone and a powerful validation of AHC’s mission: to enhance healthcare through technology without losing the human touch.

The Human Edge in an AI-Driven Future

Kotlyar, a longtime advocate for responsible AI, believes technology must empower—not replace—human connection. “The question isn’t whether AI will change healthcare,” he explains. “It’s whether we can guide that change to strengthen care quality, access, and trust.”

At AHC, that philosophy comes to life every day. The company leverages AI to streamline scheduling, optimize workforce performance, and improve the patient experience. But every interaction remains rooted in empathy — handled by U.S.–based agents trained in compassionate communication. Under Kotlyar’s leadership, AHC has grown to be the nation’s largest outsourced patient contact center. Its AI-driven systems reduce call abandonment rates, improve first-call resolution, and give healthcare providers real-time visibility into patient engagement metrics — all while maintaining strict HIPAA compliance.

Bridging Technology and Trust

Yuriy’s participation in WHO’s Knowledge Community places him at the forefront of shaping how AI can responsibly advance healthcare systems globally. The group’s mission: to ensure that innovation aligns with public health priorities, ethical governance, and equitable access.

“The future of healthcare,” Kotlyar notes, “belongs to organizations that balance data intelligence with human intuition.” His involvement with WHO will allow AHC to share real-world insights from U.S. healthcare operations while learning from international perspectives on digital health transformation.

As AI reshapes care delivery, American Health Connection stands as proof that compassion and innovation can coexist. With Kotlyar representing AHC on the global stage, the company continues to lead the way in redefining patient access — not just through technology, but through care that listens, learns, and lasts.

If you have questions or would like to learn more, get in touch with us today.